Shipping Policy

We offer FREE standard shipping on all orders.

Processing time Most orders are processed within 1-3 business days. Custom items (like the ZenLove Photo Projection Necklace) may take an additional 2-3 business days for personalization.

Delivery times United States: 7-15 business days Canada: 10-18 business days Europe (UK, DE, FR, etc.): 10-20 business days Australia & New Zealand: 12-22 business days Rest of world: 15-25 business days

These are estimates, not guarantees. Delivery times may vary depending on your location and local postal service.

Order tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2-3 days for tracking information to update after receiving your shipping confirmation.

Lost or delayed packages If your order hasn't arrived within 30 days of the estimated delivery date, please contact us at support@upgradezen.com and we'll investigate immediately.

Questions? Email us at support@upgradezen.com — we typically respond within 24 hours.