FAQ

How long does shipping take? We offer free standard shipping on all orders. Delivery takes 7-15 business days for US orders and 10-25 business days for international orders.

How do I track my order? You'll receive an email with a tracking number once your order ships. You can use it to track your package anytime.

Do you ship internationally? Yes, we ship to most countries worldwide.

What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order? If your order hasn't shipped yet, email us at support@upgradezen.com and we'll do our best to accommodate your request.

What is your return policy? We offer a 30-day return policy for unused items in original packaging. See our full Return Policy for details.

What if my item arrives damaged? Contact us within 7 days with photos and we'll send a replacement at no cost.

Are your products safe? Yes. All our products meet safety standards and are made with high-quality, non-toxic materials.

How do I send my photo for the ZenLove necklace? After placing your order, you'll receive an email with instructions to upload your photo. Processing takes 2-3 business days.

Is the ZenGlow LED mask safe for all skin types? Yes, LED light therapy is non-invasive and suitable for all skin types. However, if you have a specific skin condition, we recommend consulting your dermatologist before use.

How do I contact you? Email us at support@upgradezen.com. We respond within 24 hours.